The FCA has published a video on its website relating to Conduct Rules. The video is only 1.5 minutes so clearly is not intended as a standalone training video but it should help firms with Conduct Rules training, and to understand expectations of best practice, and training staff on how they apply to their roles.
SM&CR requires firms to train relevant staff on how the Conduct Rules apply to their roles and the explainer video sets out the key things to consider for training.
More information on SM&CR for solo-regulated firms, including details of extensions to deadlines, is available on the FCA website.



FOS award limit to remain unchanged
Richard Foster Compliance 2019, 2020, 2021, complaints, FCA, FOS, PI
The FCA has made the following announcement about the FOS award limit. “When we increased the Financial Ombudsman Service’s award limit in April 2019 we said that each year, from 1 April 2020, we would adjust the award limits for complaints referred to the service on or after 1 April 2019 to ensure they keep […]