Although we know that most firms are aware of the FCA’s post 2014 budget guidance, it is most certainly worthwhile our highlighting and reiterating what is expected of firms in the interim period i.e. up to April 2015.
The FCA’s guidance FG14-03 can be found here and if you have not already done so, please read this carefully. Note in particular the guidance in section 2 that explains what is expected for clients in different stages of the retirement process.
We recommend that you formally document your response to the guidance paper.



FOS award limit to remain unchanged
Richard Foster Compliance 2019, 2020, 2021, complaints, FCA, FOS, PI
The FCA has made the following announcement about the FOS award limit. “When we increased the Financial Ombudsman Service’s award limit in April 2019 we said that each year, from 1 April 2020, we would adjust the award limits for complaints referred to the service on or after 1 April 2019 to ensure they keep […]