It has come to light that some regulated firms have received an email that appears to be from the FCA, using an email address similar to that indicated in the example below where # is a number. The email asks the firm to complete a due diligence questionnaire, which isn’t attached, prompting firms to then respond for the attachment. 

The FCA has confirmed that this is NOT from them and is a scam email. See here for further information. If you receive such an email you should forward it to Phishing@fca.org.uk then delete it.

*** Do not reply to the email ***

EXAMPLE OF THE SCAM EMAIL

From: Financial Conduct Authority <connect#@gabriel-fca.org.uk>

Sent: 26 May 2020 15:03

To: <FIRM EMAIL ADDRESS>

Subject: Due diligence request

DUE DILIGENCE REQUEST

DUE DATE : 28 MAY 2020

Firm Name: Complete Advice Services Limited

Hello 

In regards to a recent directive with effect from 15 May 2020, you are required to complete the above compliance questionnaire.

What you must do

We require you to review and answer the relevant questions in the attached questionnaire and return as early as possible, but no later than 28 May 2020. Also, complete the profile section with up-to-date details.

Kindly reply to this email if you have any questions.

Yours sincerely,

Financial Conduct Authority

This email is classified as FCA Restricted, unless marked otherwise

Financial Conduct Authority

12 Endeavour Square

London

E20 1JN

Tel: +44 (0)75 3712 6017

www.fca.org.uk

This communication and any attachments may contain personal information.  For more information about how and why we use personal information and who to contact with any queries about this, please see our privacy notices: FCA Privacy Notice (https://www.fca.org.uk/data-protection) and PSR Privacy Notice (https://www.psr.org.uk/cookies-privacy-and-data-protection).