The FCA has published a Discussion Paper on operational resilience. Although at first sight this would appear to be aimed at large financial institutions, it is worthwhile reading for all firms.
The Discussion Paper explains why operational resilience is relevant to the supervisory authorities’ objectives, why it should matter to firms and their senior management.
The interconnectedness of the Financial Services industry and its increasing reliance on complex technology and shared infrastructure creates risks as well as benefits.
Operational resilience failures, including those caused by cyber-attacks and technology failures, pose a risk to firms ability to provide their services and can cause harm to consumers.
Disruptive events are bound to happen so all firms need to plan for these eventualities, be able to absorb the shocks, and maintain or quickly resume the business services they provide to consumers.
Preparing for BREXIT
BREXIT is generally considered to be a potentially disruptive event that firms will need to deal with in the near future. The FCA has published some high-level guidance for firms.



FOS award limit to remain unchanged
Richard Foster Compliance 2019, 2020, 2021, complaints, FCA, FOS, PI
The FCA has made the following announcement about the FOS award limit. “When we increased the Financial Ombudsman Service’s award limit in April 2019 we said that each year, from 1 April 2020, we would adjust the award limits for complaints referred to the service on or after 1 April 2019 to ensure they keep […]