Menu
Reporting complaints upheld against an adviser

Firms are reminded of the requirement to notify the FCA in either of the following situations.

  • in any 12 month period, three complaints are upheld* against any individual adviser
    … notification must be made within 20 business days starting on the day
        on which the third complaint was upheld;
  • if a complaint is upheld* against any individual adviser, where the redress paid exceeds £50,000
    … notification must be made within 20 business days starting on the day
        on which the complaint was upheld.

 

The relevant rule is SUP 15.12.

Don’t forget to check Our View about this article and the Actions Required By You

Reporting complaints upheld against an adviser

Important Note: ATEB news is intended to provide general information ONLY. The content, including any views expressed or guidance provided, does not replace the need to comply fully with FCA Rules and Guidance. Unless you have discussed news article content with ATEB, and specifically how it relates to your circumstances, then ATEB disclaims all liability and responsibility and actions arising from any reliance placed upon it. For the avoidance of doubt therefore, any reliance you place on such information without our consultation is at your own risk.

ATEB Compliance offers compliance and regulatory advice.

ATEB Suitability provides report writing software for the financial services market.

Our View

* Note that, although the rule implies that it is complaints which the firm has upheld that count for this purpose, those upheld by the FOS, regardless, of the firm’s final decision, are also counted.

This has been clarified directly with the FCA.

 

Action Required By You

For information only.

SUIT - Beautiful Reports
CREATE BEAUTIFUL
SUITABILITY
REPORTS
TRY IT FOR FREE
SUIT - Complete Control
TAKE BACK
CONTROL OF YOUR
SUITABILITY REPORT
PRODUCTION
TRY IT FOR FREE
SUIT - Comp confidence
SUITABILITY
REPORTS
WITH FULL
COMPLIANCE
CONFIDENCE
TRY IT FOR FREE
previous arrow
next arrow

About the Author

Contact Us

Brought to you by

Explore more articles in this category

Other articles that you might be interested in

Brown hourglass on brown wooden table

Publication of Directory Persons data

Compliance , , ,

Another March reminder! Solo-regulated firms must submit their Directory Persons data via Connect by 31 March 2021. Submissions of 10 persons or more using the multiple upload functionality must be done between 11 January and 18 March to ensure submissions are processed ahead of the deadline. A failure to submit required data in time would be a […]

Read More
Accuracy afternoon alarm clock analogue

The Final Countdown to Senior Managers and Certificate Regime (SM&CR)

Compliance , , , , , , ,

March is almost here and Spring is in the air. So probably the last thing you are thinking about is whether you and your firm are ready for the Senior Managers and Certification Regime?   However, the deadline for full implementation is 31 March 2021, deferred from 9 December 2020, and only a matter of […]

Read More
https---s3-eu-west-1.amazonaws.com-fta-ez-prod-ez-images-5-2-0-7-1217025-1-eng-GB-FCA2.JPG?v1

FCA guidance on treating vulnerable customers fairly

Compliance , ,

We have received the following from the FCA; “On Tuesday 23 February, we published guidance for firms on the fair treatment of vulnerable customers. Protecting vulnerable consumers is a key focus for the FCA and is more important than ever due to the impact of coronavirus (Covid-19). Our Guidance on the fair treatment of vulnerable […]

Read More
Retirement

Increasing the normal minimum pension age

Compliance , , , , , , ,

Consultation on increasing the NMPA to age 57 On 10 February 2021, and without much in the way of publicity, HM Treasury published a consultation paper entitled ‘Increasing the normal minimum pension age: consultation on implementation’. Through this consultation, the government has reconfirmed its intention that the normal minimum pension age (NMPA) will rise to […]

Read More
Train rail in the middle of the tunnel

Making platform transfers simpler

Compliance , , , , , , , ,

Way back in December 2019, the FCA published PS19/29 – Making Transfers Simpler. The policy statement and accompanying rules were the outcome of consultation around how to make the platform market more competitive. The FCA believed a key step in achieving that was to address the finding that consumers often found it difficult to move […]

Read More
Load More