Whether you’ve committed to yearly, 6-monthly, quarterly or whatever frequency of review, it is vitally important that you can demonstrate an audit trail of meeting the service levels agreed with the customer.
There are growing concerns in the industry that some advisers are not delivering the ongoing service as agreed or are providing a bare minimum service for disproportionate fees.
It is vitally important that you can demonstrate adequate servicing in accordance with the service standards agreed. Integral to this requirement is a good quality and comprehensive Review Report.
ATEB suitability incorporates review capabilities and, if you have not already done so, we would encourage you to investigate and develop review reports using the system.
Dear CEO General Insurance Intermediaries Client Money Arrangements
Michael Senior Compliance FCA, protected, protection, transfer
Following a series of financial resilience surveys and a letter issued in September last year the FCA has issued a Dear CEO letter about adequate client money arrangements, that can be accessed here. The FCA is keen to ensure client money is adequately protected, that firms follow the CASS 5 rules and review arrangement […]