Whether you’ve committed to yearly, 6-monthly, quarterly or whatever frequency of review, it is vitally important that you can demonstrate an audit trail of meeting the service levels agreed with the customer.
There are growing concerns in the industry that some advisers are not delivering the ongoing service as agreed or are providing a bare minimum service for disproportionate fees.
It is vitally important that you can demonstrate adequate servicing in accordance with the service standards agreed. Integral to this requirement is a good quality and comprehensive Review Report.
ATEB suitability incorporates review capabilities and, if you have not already done so, we would encourage you to investigate and develop review reports using the system.
Thematic review of retirement income advice
Shirley McKenzie Compliance 2015, 2022, FCA, Lifetime Mortgage, Mortgage, Pension, PI, Suitability Review
The FCA has announced that it will shortly be undertaking a thematic review to assess the advice consumers are receiving on meeting their income needs in retirement. Why? Previously planned work on this topic (known as ‘Assessing Suitability Review 2’) was paused as a reaction to Covid but the Regulator believes that it is […]