Whether you’ve committed to yearly, 6-monthly, quarterly or whatever frequency of review, it is vitally important that you can demonstrate an audit trail of meeting the service levels agreed with the customer.
There are growing concerns in the industry that some advisers are not delivering the ongoing service as agreed or are providing a bare minimum service for disproportionate fees.
It is vitally important that you can demonstrate adequate servicing in accordance with the service standards agreed. Integral to this requirement is a good quality and comprehensive Review Report.
ATEB suitability incorporates review capabilities and, if you have not already done so, we would encourage you to investigate and develop review reports using the system.
An ATEB reminder for all staff involved in insurance distribution activities
Michael Senior Compliance Conduct, FCA, P1, PI, Security
We thought it appropriate to issue a New Year reminder for firms that have staff … directly involved in the carrying on of the firm’s insurance distribution activities; or within the management structure responsible for the firm’s insurance distribution activities; or responsible for the supervision of a relevant employee acting in the capacity […]