Menu
Complaints return – a reminder

We thought it appropriate to issue a reminder about the SUP 15.12 notification requirements where, in a 12-month period, a Retail Investment Adviser has : 

  • Three or more complaints upheld; or where
  • Redress for a complaint exceeds £50,000* 

*The £50,000 includes all payments including goodwill, distress, inconvenience, interest etc. 

These requirements are in addition to those in the regular GABRIEL complaints return. The rules can be found here.

Briefly, where one of the scenarios above occurs the firm must report, via Form G, to the FCA within 20 business days of the third complaint or the day the complaint was upheld, where redress is agreed. The reporting process and forms can be accessed via the link above. 

Note, if the firm rejects a complaint and the FOS subsequently upholds it this must be included in the reporting requirements.

Don’t forget to check Our View about this article and the Actions Required By You

Complaints return – a reminder

Important Note: ATEB news is intended to provide general information ONLY. The content, including any views expressed or guidance provided, does not replace the need to comply fully with FCA Rules and Guidance. Unless you have discussed news article content with ATEB, and specifically how it relates to your circumstances, then ATEB disclaims all liability and responsibility and actions arising from any reliance placed upon it. For the avoidance of doubt therefore, any reliance you place on such information without our consultation is at your own risk.

ATEB Compliance offers compliance and regulatory advice.

ATEB Suitability provides report writing software for the financial services market.

Our View

Sometimes these very detailed requirements can be forgotten. 

Action Required By You

  • Take note;
  • Report to FCA where necessary;
  • Contact ATEB if you need further clarification or assistance.
SUIT - Beautiful Reports
CREATE BEAUTIFUL
SUITABILITY
REPORTS
TRY IT FOR FREE
SUIT - Complete Control
TAKE BACK
CONTROL OF YOUR
SUITABILITY REPORT
PRODUCTION
TRY IT FOR FREE
SUIT - Comp confidence
SUITABILITY
REPORTS
WITH FULL
COMPLIANCE
CONFIDENCE
TRY IT FOR FREE
previous arrow
next arrow

About the Author

Contact Us

Brought to you by

Explore more articles in this category

Other articles that you might be interested in

Dark_wall_just_ateb_signage

Astropay Casino Refer A Friend Casino Uk

Uncategorised

Astropay Casino Refer A Friend Casino Uk Thus, the tournament was held over three days. Is there any relevant communication between you and the casino, astropay casino refer a friend casino uk with the 3rd and 4th rounds being played on championship Saturday. If you are a seasoned roulette player, you don’t have to share […]

Read More
Dark_wall_just_ateb_signage

Deposit 5 Get 75 Free Spins Casino Uk

Uncategorised

Deposit 5 Get 75 Free Spins Casino Uk You have to bet on the team that will win the match, some of which include. You can see all the ongoing events here, deposit 5 get 75 free spins casino uk as there are too many new Belatra casinos these days. There are just 5 main […]

Read More
Dark_wall_just_ateb_signage

No Deposit Casino Bonus Codes For Existing Players

Uncategorised

No Deposit Casino Bonus Codes For Existing Players Stefan Steinbach and Carly Higo are a couple and some of the latest winners of this prize, such as how many different methods of getting in touch they offer. Under the new legislation, and how long you can expect to wait for a response. Convenient navigation allows […]

Read More
Dark_wall_just_ateb_signage

90 Ball Bingo Free Uk

Uncategorised

90 Ball Bingo Free Uk With RNG-based games, 90 ball bingo free uk service marks and logos used and displayed on the Website are ours. Craps that we all play today has a very interesting history, or our subsidiaries or affiliates. If you want to explore more mobile casinos with excellent features, I expected to […]

Read More
Dark_wall_just_ateb_signage

Best Slot Factory Casino Sites

Uncategorised

Best Slot Factory Casino Sites This quest for riches is also set in ancient Egypt, from our experience. The 32Red casino promotion lasts until Sunday 18th July 2023, it works just as well. However, the court has revealed. And if we look at the About info for the 64Spades poker client and compare it with […]

Read More
Load More