The FCA employs a principle based approach to regulation. Principle 7 states that “A firm must pay due regard to the information needs of its clients, and communicate information to them in a way which is clear, fair and not misleading.”
This is a fundamental cornerstone required of all client communication.
While some degree of technical information is inevitable, your suitability reports should nevertheless be easily understood. One effective way to test the clarity of your suitability reports is to ask a friend or family member, who has no financial services experience, and who is more likely to provide frank observations, to read and to provide critical feedback.



Template Enhancements including New Buy to Let Mortgage Options
Doug McFarlane Suitability 2022, Budget, Buy to Let, Defined Benefit, Home Reversion, Lifetime Mortgage, Mortgage, Pension, PI, Switch, Update
We have completed the latest upgrade to ATEB Suitability on 13th March 2022. This update comes at no additional cost and provides a number of Mortgage Advice template related enhancements and updates to the Retirement Advice functionality. Full details of the enhancements can be found in the tables below, but some of the highlights are: New […]