There is no specific regulatory requirement to produce a suitability report for mortgages.
To our mind, this is crazy thinking and it is our strong recommendation that firms should issue reports for all mortgage related business, be it regulated or not, because this provides good protection against potential complaints.
Think about it another way – will your business be more, or less valuable, if every case is supported by a good quality suitability report?



Handling complaints during the COVID-19 emergency
Alistair MacDougall Compliance complaints, COVID-19, FCA
The FCA has outlined its expectations of firms in relation to complaints handling.