The FCA employs a principle based approach to regulation. Principle 7 states that “A firm must pay due regard to the information needs of its clients, and communicate information to them in a way which is clear, fair and not misleading.”
This is a fundamental cornerstone required of all client communication.
While some degree of technical information is inevitable, your suitability reports should nevertheless be easily understood. One effective way to test the clarity of your suitability reports is to ask a friend or family member, who has no financial services experience, and who is more likely to provide frank observations, to read and to provide critical feedback.
FCA Business Plan – 2022/23
Michael Senior Compliance 2022, Conduct, FCA, Pension, PI, transfer, Update
The FCA recently published its Business Plan for 2022/23. The plan explains the programme of work for this year to achieve the three-year strategy also published recently. The plan states that the FCA has grouped its commitments into three areas: reducing and preventing serious harm – our focus is on protecting consumers from the harm that […]