Although we know that most firms are aware of the FCA’s post 2014 budget guidance, it is most certainly worthwhile our highlighting and reiterating what is expected of firms in the interim period i.e. up to April 2015.
The FCA’s guidance FG14-03 can be found here and if you have not already done so, please read this carefully. Note in particular the guidance in section 2 that explains what is expected for clients in different stages of the retirement process.
We recommend that you formally document your response to the guidance paper.



Ongoing client reviews
Alistair MacDougall Compliance 2020, Drawdown, FCA, PI, platform
Consumer Duty will require most firms to review their business model and, in particular the value of the services they offer. The regulator clearly has a focus on the ongoing service provided to clients. There are longstanding rules that require firms to: … consider whether the personal recommendation or any other related service is […]