During a recent workshop, the FCA commented on SM&CR training. They do not believe that some e-learning or short generic training meets their requirements.
We believe that this is primarily a reference to the need for all staff to understand the intention of the SM&CR to move firms to a culture of accountability at all levels. Accordingly, Conduct Rules training should include the opportunity for individuals to identify how these apply to their own organisation and, in particular, to their role within the organisation.
The importance of ‘knowledge and experience’
Alistair MacDougall Compliance FCA, Mortgage, Pension, Pension Transfer, PI
How do you assess and take account of the client’s knowledge and experience?