Changes to FOS, FSCS and RMAR effective from 1 April – read on!
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A recent FOS decision confirms regulatory and good practice requirements in relation to Pension Switches.
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How will changes to complaint handling rules affect your company?
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There has been a proliferation of cases where advisers have advised clients gained via unauthorised introducers, with disastrous outcomes for
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The 1 day rule is now 3 days ..... and you need to write to the client ..... and you
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“The advice process: building a solid base.” A summary of the FCA mortgage roadshow.
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Overview and comment on the FAMR.
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Changes to complaints rules from 9th July 2015
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After much deliberation and mind changing, it looks like new requirements are finally set to be implemented
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The way you handle and report complaints is likely to change.
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