If it’s not written down, it doesn’t exist
How often have you heard that sentiment expressed by some compliance person? Interesting FOS decision The continued relevance of that […]
FOS
Market downturn – communicating with clients
What should you tell clients about their investments in the current emergency?
If it’s not written down, it doesn’t exist
A timely reminder of the need for advice to be documented comprehensively.
FOS limit changes
On 1 April 2019, the FCA increased the Financial Ombudsman Service’s award limit from £150,000 to £350,000. This applies to […]
Financial Ombudsman Service – updates
Changes to Complaints leaflet and impact of COVID-19 on response times.
FOS limit changes
1 April 2020 - FOS awards limits changes.
Pension switches (and other replacement business)
Is your pension switch advice suitable?
FCA position on phoenixing
The FCA has stated its position on phoenixing type practices.
Execution only and non-advised business
Both of these carry risks for firms. It is essential to understand the regulatory position.
Ongoing reviews and value for money
How can firms ensure clients get value for money in annual reviews?