Ensuring the fair treatment of customers in vulnerable circumstances
With Consumer Duty requirements set to take effect in Q2 2023 and ahead of the final rules being published – […]
complaints
FOS Award limit increased
In March 2019 the FCA published PS19/8 to increase the ombudsman service’s award limit from £150,000 to £350,000 for complaints […]
Improving the Appointed Representatives Regime
The FCA has consulted on proposed changes to the Appointed Representatives (AR) regime. The proposed changes aim to reduce potential […]
CP 21/34 – Improving the Appointed Representatives regime
The FCA has launched a consultation (CP21/34 ) which is intended to improve the appointed representatives regime and tackling harm […]
New anti-scam rules for scheme trustees
The rights of pension scheme members to transfer, that were established in the Pensions Act 2015 are no longer absolute […]
AR survey
The FCA is requesting completion of a survey from firms with Appointed Representatives (ARs). Where applicable, firms may already have […]
Pension transfer charging – avoiding misunderstanding
In any advice scenario, it is good practice to ensure that the client is clear about what service is to […]
Notifying breaches of the Conduct Rules
Even with all the deferrals of deadlines around implementation of the SMCR as a result of COVID, firms should now […]
FCA Business Plan – 2021/22
Publication of the FCA’s Business Plan for 2021/22 was delayed from its usual spot in April, finally appearing at the […]
Recording client meetings
Since MiFIDII came into effect in 2018, it has been a requirement on firms to take reasonable steps to record […]