Complaints return – a reminder
A brief reminder for firms about the FCA’s RIA complaint notification requirements.
complaints
Handling complaints during the COVID-19 emergency
The FCA is aware that, as a result of the current health emergency, many firms are facing challenges in maintaining […]
Handling complaints during the COVID-19 emergency
The FCA has outlined its expectations of firms in relation to complaints handling.
FOS limit changes
On 1 April 2019, the FCA increased the Financial Ombudsman Service’s award limit from £150,000 to £350,000. This applies to […]
Pensions and Retirement Income – FCA COVID-19 guidance
FCA guidance for pension providers and DB transfer advisers.
Financial Ombudsman Service – updates
Changes to Complaints leaflet and impact of COVID-19 on response times.
FOS limit changes
1 April 2020 - FOS awards limits changes.
Money Advice Service Printed Guides
Free client guides are available from the Money Advice Service.
Pension switches (and other replacement business)
Is your pension switch advice suitable?
Agent as client – a risky operating model?
The hidden risks of using a DFM solution.