Scam email

It has come to light that some regulated firms have received an email that appears to be from the FCA, using an email address similar to that indicated in the example below where # is a number. The email asks the firm to complete a due diligence questionnaire, which isn’t attached, prompting firms to then respond for the attachment. 

The FCA has confirmed that this is NOT from them and is a scam email. See here for further information. If you receive such an email you should forward it to then delete it.

*** Do not reply to the email ***




From: Financial Conduct Authority <>

Sent: 26 May 2020 15:03


Subject: Due diligence request



DUE DATE : 28 MAY 2020

Firm Name: Complete Advice Services Limited


In regards to a recent directive with effect from 15 May 2020, you are required to complete the above compliance questionnaire.

What you must do

We require you to review and answer the relevant questions in the attached questionnaire and return as early as possible, but no later than 28 May 2020. Also, complete the profile section with up-to-date details.

Kindly reply to this email if you have any questions.


Yours sincerely,

Financial Conduct Authority


This email is classified as FCA Restricted, unless marked otherwise



Financial Conduct Authority

12 Endeavour Square


E20 1JN


Tel: +44 (0)75 3712 6017


This communication and any attachments may contain personal information.  For more information about how and why we use personal information and who to contact with any queries about this, please see our privacy notices: FCA Privacy Notice ( and PSR Privacy Notice (

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Technical Manager - Often referred to as the Oracle or the Sage, Alistair has a wealth of financial services experience. He is our go-to Technical Manager and enjoys nothing more than a complicated conundrum. Feel free to test his renowned knowledge by getting in touch.

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