Firms are reminded of the requirement to notify the FCA in either of the following situations.
- in any 12 month period, three complaints are upheld* against any individual adviser
… notification must be made within 20 business days starting on the day
on which the third complaint was upheld; - if a complaint is upheld* against any individual adviser, where the redress paid exceeds £50,000
… notification must be made within 20 business days starting on the day
on which the complaint was upheld.
The relevant rule is SUP 15.12.
FCA framework for firms on assessing adequate financial resources
Alistair MacDougall Compliance FCA
The FCA has published final guidance on a framework to help financial services firms ensure they have adequate financial resources and to take effective steps to minimise harm.