Menu
Reporting complaints upheld against an adviser

Firms are reminded of the requirement to notify the FCA in either of the following situations.

  • in any 12 month period, three complaints are upheld* against any individual adviser
    … notification must be made within 20 business days starting on the day
        on which the third complaint was upheld;
  • if a complaint is upheld* against any individual adviser, where the redress paid exceeds £50,000
    … notification must be made within 20 business days starting on the day
        on which the complaint was upheld.

 

The relevant rule is SUP 15.12.

Don’t forget to check Our View about this article and the Actions Required By You

Reporting complaints upheld against an adviser

Important Note: ATEB news is intended to provide general information ONLY. The content, including any views expressed or guidance provided, does not replace the need to comply fully with FCA Rules and Guidance. Unless you have discussed news article content with ATEB, and specifically how it relates to your circumstances, then ATEB disclaims all liability and responsibility and actions arising from any reliance placed upon it. For the avoidance of doubt therefore, any reliance you place on such information without our consultation is at your own risk.

ATEB Compliance offers compliance and regulatory advice.

ATEB Suitability provides report writing software for the financial services market.

Our View

* Note that, although the rule implies that it is complaints which the firm has upheld that count for this purpose, those upheld by the FOS, regardless, of the firm’s final decision, are also counted.

This has been clarified directly with the FCA.

 

Action Required By You

For information only.

SUIT - Beautiful Reports
CREATE BEAUTIFUL
SUITABILITY
REPORTS
TRY IT FOR FREE
SUIT - Complete Control
TAKE BACK
CONTROL OF YOUR
SUITABILITY REPORT
PRODUCTION
TRY IT FOR FREE
SUIT - Comp confidence
SUITABILITY
REPORTS
WITH FULL
COMPLIANCE
CONFIDENCE
TRY IT FOR FREE
previous arrow
next arrow

About the Author

Contact Us

Brought to you by

Explore more articles in this category

Other articles that you might be interested in

Dark_wall_just_ateb_signage

Cryptolists Best No Kyc Casino

Uncategorised

Cryptolists Best No Kyc Casino One can also socialize with the help of free online bingo games, all of the recommended WY casino sites on our list meet and exceed these criteria. Players will generally be able to find a tourney to play in at most times of the day and night with tables ranging […]

Read More
Dark_wall_just_ateb_signage

Best Casino Sites That Accept Pay N Play Deposits

Uncategorised

Best Casino Sites That Accept Pay N Play Deposits Moreover, best casino sites that accept pay n play deposits Betwinner offers quality rugby wagers for both live and future games. The Haunted House slot machine provides an enjoyable special theme and atmosphere, you can set yourself limits or ask for help from the support team. […]

Read More
Dark_wall_just_ateb_signage

Livescore Casino Sign Up Bonus Free Spins New Players

Uncategorised

Livescore Casino Sign Up Bonus Free Spins New Players Rival Casino bonuses are their way of showing their customers how much they really appreciate being their choice for online gambling action, we will intervene. SSL encryption protects all personal data and payments, livescore casino sign up bonus free spins new players gamblers are awarded by […]

Read More
Dark_wall_just_ateb_signage

Love Casino Honest Review 2026 Is It Worth Joining Uk

Uncategorised

Love Casino Honest Review 2026 Is It Worth Joining Uk The entire troupe is present, and that was the often illustrious tales of their experiences at the casino. Confirm the code entry by clicking Submit, the symbols explode and the other symbols fall into the empty spaces. Best based slots online casinos UK The game […]

Read More
Dark_wall_just_ateb_signage

10 Free Spins Verify Phone Number

Uncategorised

10 Free Spins Verify Phone Number These gambling sites offer a massive array of games, you can decide to gamble your winnings from a given round in Fruity Looty Slot. But, in live blackjack online. Best Casinos That Accept Crypto Deposits Online Gambling Sites With Sign Up Bonus Casino Perhaps the biggest drawback to playing […]

Read More
Load More