The FCA has published a Policy Statement, PS17/11, following its consultation about Appropriate Qualifications CP16/24. While this was mainly aimed at Accreditation Bodies you should be aware there are some minor changes to the TC Appendices.
One of the areas consulted on was the possibility of changing the Equity Release qualification. However, based on replies received, the FCA has decided that there is no market need for a change to the appropriate qualification for equity release.
In addition to the above, the FCA does have a best practice page on its website for recruiting, training and supervising staff. We recommend T&C supervisors familiarise themselves with this page.



Recording calls and meetings
Alistair MacDougall Compliance 2018, 2019, Call Recording, COVID-19, Data Protection Act, FCA, GDPR, MiFID, PI
How is client audio considered for the purposes of data protection?