The Department for Works and Pensions (DWP) has produced a factsheet for pension scheme providers but which will be of interest to advisory firms.
It aims to clarify two issues, namely:
You can access the factsheet here.
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In this age of litigation, it is pretty staggering to see that even the DWP has included a legal disclaimer in this guidance.
Nevertheless, it provides a useful source of information.
Read the factsheet carefully and file for future reference.
The FCA has issued a statement in respect of firms’ call recording obligations during the COVID-19 emergency.
It may be possible to carry some CPD over from the current year.
The FCA has partnered with other regulators to create a guide for consumers.
An email being received by firms, purporting to be from the FCA, is a scam.
Recording calls and meetings
Alistair MacDougall Compliance 2018, 2019, Call Recording, COVID-19, Data Protection Act, FCA, GDPR, MiFID, PI
How is client audio considered for the purposes of data protection?