Consumer Duty – FCA information and help

5 October 2022 Shirley McKenzieCompliance

The FCA has added to its published information relating to Consumer Duty to help firms with implementation.

The most recent addition to the Consumer Duty webpages is an information for firms page to help firms implement the Duty. This explains more on the areas of the Duty that firms have been raising queries on. It currently covers:

October implementation plans
Consumer Duty Board Champions
Definition of closed products

The FCA has committed to keeping these pages updated so firms should review the site regularly over the coming weeks and months.

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