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FOS Change of Address
Compliance

The Financial Ombudsman Service (FOS) is ‘moving house’.

FOS’s main office at South Quay, East London, where they’ve been for 15 years, is soon to be demolished to make way for a 73 storey tower dubbed “the Toothpick”.

FOS’s new registered address is:

Financial Ombudsman Service
Exchange Tower
London 
E14 9SR.

Post sent to the old address will continue to be forwarded to the new address for the foreseeable future. Phone numbers and email addresses remain unchanged.

The FOS consumer leaflet which must be sent with all complaint final outcome letters (more information here) has been updated.

Read more about FOS’s house move here.

 

Don’t forget to check Our View about this article and the Actions Required By You

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Important Note: ATEB news is intended to provide general information ONLY. The content, including any views expressed or guidance provided, does not replace the need to comply fully with FCA Rules and Guidance. Unless you have discussed news article content with ATEB, and specifically how it relates to your circumstances, then ATEB disclaims all liability and responsibility and actions arising from any reliance placed upon it. For the avoidance of doubt therefore, any reliance you place on such information without our consultation is at your own risk.

ATEB Compliance offers compliance and regulatory advice.

ATEB Suitability provides report writing software for the financial services market.

Our View

Information only

Action Required By You

  • Update disclosure documentation, initial disclosure documents, terms of business, etc with the new address;
  • There is no need to throw away consumer leaflets for the time being, so old stock can be used up, although you should order new leaflets within what FOS describe as ‘a sensible period of time’.

About the Author

Steve Bailey

Steve Bailey

Steve is an ATEB Director and has a deep understanding of all matter regulatory, built up over his 30 years + in the industry. With a training background and a technical brain, he overseas numerous complex projects and client implementation work.

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