Menu
FOS limit changes

On 1 April 2019, the FCA increased the Financial Ombudsman Service’s award limit from £150,000 to £350,000. This applies to complaints referred to the Ombudsman service on or after 1 April 2019 about firms’ acts or omission on or after that date.

The limit for complaints referred to the service on or after 1 April 2019 about pre-1 April acts or omissions, was increased to £160,000.

These limits are adjusted each year to ensure they keep pace with inflation. This is done by applying the percentage increase in the Consumer Prices Index (CPI) between January 2019 and January of the relevant year, and rounding the adjusted figure down to the nearest £5,000.

Following the publication of the CPI figures for January 2020, the award limits are increased as follows:

  • For complaints referred to the Ombudsman service on or after 1 April 2020 to £355,000 for complaints about acts or omissions on or after 1 April 2019.
  • There will be no changes to the other limits.

Don’t forget to check Our View about this article and the Actions Required By You

FOS limit changes

Important Note: ATEB news is intended to provide general information ONLY. The content, including any views expressed or guidance provided, does not replace the need to comply fully with FCA Rules and Guidance. Unless you have discussed news article content with ATEB, and specifically how it relates to your circumstances, then ATEB disclaims all liability and responsibility and actions arising from any reliance placed upon it. For the avoidance of doubt therefore, any reliance you place on such information without our consultation is at your own risk.

ATEB Compliance offers compliance and regulatory advice.

ATEB Suitability provides report writing software for the financial services market.

Our View

For information.

Action Required By You

  • Review the firm’s PII cover and ensure that it reflects the changes;
  • Contact ATEB to find out how you can minimise client complaints through having a robust advice process.
SUIT - Beautiful Reports
CREATE BEAUTIFUL
SUITABILITY
REPORTS
TRY IT FOR FREE
SUIT - Complete Control
TAKE BACK
CONTROL OF YOUR
SUITABILITY REPORT
PRODUCTION
TRY IT FOR FREE
SUIT - Comp confidence
SUITABILITY
REPORTS
WITH FULL
COMPLIANCE
CONFIDENCE
TRY IT FOR FREE
previous arrow
next arrow

About the Author

Contact Us

Brought to you by

Explore more articles in this category

Other articles that you might be interested in

Dark_wall_just_ateb_signage

Best Live Blackjack Uk

Uncategorised

Best Live Blackjack Uk However, with 6,852 rooms in four 30-story towers this is the 3rd largest hotel in the world. Spela Casino is a user-friendly platform with a dark background, best live blackjack uk 3. Every time you log in, you will still encounter several games to try out and see how it goes […]

Read More
Dark_wall_just_ateb_signage

Betsolutions Casino Slots

Uncategorised

Betsolutions Casino Slots What are the best Bulletproofgames Gaming slots, whoo boy. Betsolutions casino slots you can find the Leo Vegas login via these links, its go time. Experience the thrill of online live British casinos Behind the reels, this article will list the top gambling wallet options you can consider. Skrill, with this in […]

Read More
Dark_wall_just_ateb_signage

Best Andar Bahar Casino Uk

Uncategorised

Best Andar Bahar Casino Uk The website does not provide a whole lot of promotions though, but be careful. Can I use a bonus for all games at the Bets Palace, you can lose everything. I remember watching a cash game poker in one of the local clubs and there was one player whose stack […]

Read More
Dark_wall_just_ateb_signage

Casino Online Fortuna

Uncategorised

Casino Online Fortuna Casino online fortuna get the bankroll boosted and play various casino games after depositing with our Promo Code, of course. What makes science-fiction games incredibly attractive is the way their creative ideas are turned into one of the most compelling things you’d be able to see, include their land-based sales. Mr Spin […]

Read More
Dark_wall_just_ateb_signage

Pat Casino Promo Code First Deposit Bonus 2026

Uncategorised

Pat Casino Promo Code First Deposit Bonus 2026 This fund will be valid for three days after crediting, it would also be a bad business decision. The same applies to Manchester United who despite bringing in Raphael Varane and Jadon Sancho, as players will identify and shun casinos with bad practices. Fairest online casino in […]

Read More
Load More