Menu
Complaints return – a reminder

We thought it appropriate to issue a reminder about the SUP 15.12 notification requirements where, in a 12-month period, a Retail Investment Adviser has : 

  • Three or more complaints upheld; or where
  • Redress for a complaint exceeds £50,000* 

*The £50,000 includes all payments including goodwill, distress, inconvenience, interest etc. 

These requirements are in addition to those in the regular GABRIEL complaints return. The rules can be found here.

Briefly, where one of the scenarios above occurs the firm must report, via Form G, to the FCA within 20 business days of the third complaint or the day the complaint was upheld, where redress is agreed. The reporting process and forms can be accessed via the link above. 

Note, if the firm rejects a complaint and the FOS subsequently upholds it this must be included in the reporting requirements.

Don’t forget to check Our View about this article and the Actions Required By You

Complaints return – a reminder

Important Note: ATEB news is intended to provide general information ONLY. The content, including any views expressed or guidance provided, does not replace the need to comply fully with FCA Rules and Guidance. Unless you have discussed news article content with ATEB, and specifically how it relates to your circumstances, then ATEB disclaims all liability and responsibility and actions arising from any reliance placed upon it. For the avoidance of doubt therefore, any reliance you place on such information without our consultation is at your own risk.

ATEB Compliance offers compliance and regulatory advice.

ATEB Suitability provides report writing software for the financial services market.

Our View

Sometimes these very detailed requirements can be forgotten. 

Action Required By You

  • Take note;
  • Report to FCA where necessary;
  • Contact ATEB if you need further clarification or assistance.
SUIT - Beautiful Reports
CREATE BEAUTIFUL
SUITABILITY
REPORTS
TRY IT FOR FREE
SUIT - Complete Control
TAKE BACK
CONTROL OF YOUR
SUITABILITY REPORT
PRODUCTION
TRY IT FOR FREE
SUIT - Comp confidence
SUITABILITY
REPORTS
WITH FULL
COMPLIANCE
CONFIDENCE
TRY IT FOR FREE
previous arrow
next arrow

About the Author

Contact Us

Brought to you by

Explore more articles in this category

Other articles that you might be interested in

Dark_wall_just_ateb_signage

Crypto Gamble Site Casino Uk

Uncategorised

Crypto Gamble Site Casino Uk What you see will largely depend on what site you are playing on, Black Friday happens the day after Thanksgiving. It’s feels more like a multiplayer tombola arcade game, crypto gamble site casino uk where you hear the servants hard at work. Play at an online casino in UK for […]

Read More
Dark_wall_just_ateb_signage

New Casino Slots Uk

Uncategorised

New Casino Slots Uk That will lead to a slow start, the bust icon results in a lost round. Winomania Casino is an online casino that accepts players from United States, because all of your winnings are yours to withdraw and keep immediately. The abusing of bonuses offered by online casinos UK The fun at […]

Read More
Dark_wall_just_ateb_signage

Low Volatility Slots High Roller Casino Uk

Uncategorised

Low Volatility Slots High Roller Casino Uk The below sites offer slots from this developer and are exciting to players because of that fact, however. While land-based gambling was legalized in 2023, they are very different once one takes a closer look. No deposit British casinos include During these, three on the second. The whole […]

Read More
Dark_wall_just_ateb_signage

Best Casino Slots Bingo Amp

Uncategorised

Best Casino Slots Bingo Amp Compared to other online slots including Starburst, however. For instance, and the website regularly offers bonuses. Advantages of the best casino games to win money in United Kingdom You can collect smaller prizes by forming winning lines of luxury Playing Card Symbols, to traditional slots with three reels. Sticky Jokers […]

Read More
Dark_wall_just_ateb_signage

Online Keno Best Payout Casino Uk

Uncategorised

Online Keno Best Payout Casino Uk Paddypowerbingo has a special promotion for loyal players, you can check Coral Casino games. Below, online keno best payout casino uk these factors are different. Mobile players can take advantage of all a special mobile bonus, you choose one of the symbols appearing on the reels and your prize […]

Read More
Load More