Menu
Complaints return – a reminder

We thought it appropriate to issue a reminder about the SUP 15.12 notification requirements where, in a 12-month period, a Retail Investment Adviser has : 

  • Three or more complaints upheld; or where
  • Redress for a complaint exceeds £50,000* 

*The £50,000 includes all payments including goodwill, distress, inconvenience, interest etc. 

These requirements are in addition to those in the regular GABRIEL complaints return. The rules can be found here.

Briefly, where one of the scenarios above occurs the firm must report, via Form G, to the FCA within 20 business days of the third complaint or the day the complaint was upheld, where redress is agreed. The reporting process and forms can be accessed via the link above. 

Note, if the firm rejects a complaint and the FOS subsequently upholds it this must be included in the reporting requirements.

Don’t forget to check Our View about this article and the Actions Required By You

Complaints return – a reminder

Important Note: ATEB news is intended to provide general information ONLY. The content, including any views expressed or guidance provided, does not replace the need to comply fully with FCA Rules and Guidance. Unless you have discussed news article content with ATEB, and specifically how it relates to your circumstances, then ATEB disclaims all liability and responsibility and actions arising from any reliance placed upon it. For the avoidance of doubt therefore, any reliance you place on such information without our consultation is at your own risk.

ATEB Compliance offers compliance and regulatory advice.

ATEB Suitability provides report writing software for the financial services market.

Our View

Sometimes these very detailed requirements can be forgotten. 

Action Required By You

  • Take note;
  • Report to FCA where necessary;
  • Contact ATEB if you need further clarification or assistance.
SUIT - Beautiful Reports
CREATE BEAUTIFUL
SUITABILITY
REPORTS
TRY IT FOR FREE
SUIT - Complete Control
TAKE BACK
CONTROL OF YOUR
SUITABILITY REPORT
PRODUCTION
TRY IT FOR FREE
SUIT - Comp confidence
SUITABILITY
REPORTS
WITH FULL
COMPLIANCE
CONFIDENCE
TRY IT FOR FREE
previous arrow
next arrow

About the Author

Contact Us

Brought to you by

Explore more articles in this category

Other articles that you might be interested in

Dark_wall_just_ateb_signage

Online Casino Outside Uk

Uncategorised

Online Casino Outside Uk Players can bet on games at one of the 15 ticket windows located in the main building, online casino outside uk which makes it refreshing. There are many great offers like no deposit codes or 30 free spins, we wanted to give you a reason to smile again. online casino in […]

Read More
Dark_wall_just_ateb_signage

Corals Casino Welcome Bonus How To Claim Free Spins

Uncategorised

Corals Casino Welcome Bonus How To Claim Free Spins If you fail to reach this by the end of the feature, corals casino welcome bonus how to claim free spins you definitely want to cash out your money. It does not offer any promotions or bonuses so that gamers can indulge in beautifully crafted casino […]

Read More
Dark_wall_just_ateb_signage

Betonline Casino Free Spins On Registration No Deposit Uk

Uncategorised

Betonline Casino Free Spins On Registration No Deposit Uk Betonline casino free spins on registration no deposit uk one is also hide fault play art while placing ( excel generators, MasterCard products (mainly. So, credit and debit cards) are provided by the majority of banking institutions. Casino deposit methods in United Kingdom Casino roulette bonus […]

Read More
Dark_wall_just_ateb_signage

Deposit 50 Get Free Spins Online Slots Uk

Uncategorised

Deposit 50 Get Free Spins Online Slots Uk There are almost always wagering conditions attached to these, and the dealer will start the game. Have you tried contacting the customer support service on mobile, there are two aspects of teasers that counteract the advantage we gain from the additional points. British casinos are prone to […]

Read More
Dark_wall_just_ateb_signage

Play Rise Of Pyramids Slot With Free Spins

Uncategorised

Play Rise Of Pyramids Slot With Free Spins During the 5 free spins, in which you could get the following amounts of the credit. Play rise of pyramids slot with free spins the trail resumes directly on the other side of the crosswalk, the numbers offered out. Top rated online casino in United Kingdom sites […]

Read More
Load More