Menu
Complaints return – a reminder

We thought it appropriate to issue a reminder about the SUP 15.12 notification requirements where, in a 12-month period, a Retail Investment Adviser has : 

  • Three or more complaints upheld; or where
  • Redress for a complaint exceeds £50,000* 

*The £50,000 includes all payments including goodwill, distress, inconvenience, interest etc. 

These requirements are in addition to those in the regular GABRIEL complaints return. The rules can be found here.

Briefly, where one of the scenarios above occurs the firm must report, via Form G, to the FCA within 20 business days of the third complaint or the day the complaint was upheld, where redress is agreed. The reporting process and forms can be accessed via the link above. 

Note, if the firm rejects a complaint and the FOS subsequently upholds it this must be included in the reporting requirements.

Don’t forget to check Our View about this article and the Actions Required By You

Complaints return – a reminder

Important Note: ATEB news is intended to provide general information ONLY. The content, including any views expressed or guidance provided, does not replace the need to comply fully with FCA Rules and Guidance. Unless you have discussed news article content with ATEB, and specifically how it relates to your circumstances, then ATEB disclaims all liability and responsibility and actions arising from any reliance placed upon it. For the avoidance of doubt therefore, any reliance you place on such information without our consultation is at your own risk.

ATEB Compliance offers compliance and regulatory advice.

ATEB Suitability provides report writing software for the financial services market.

Our View

Sometimes these very detailed requirements can be forgotten. 

Action Required By You

  • Take note;
  • Report to FCA where necessary;
  • Contact ATEB if you need further clarification or assistance.
SUIT - Beautiful Reports
CREATE BEAUTIFUL
SUITABILITY
REPORTS
TRY IT FOR FREE
SUIT - Complete Control
TAKE BACK
CONTROL OF YOUR
SUITABILITY REPORT
PRODUCTION
TRY IT FOR FREE
SUIT - Comp confidence
SUITABILITY
REPORTS
WITH FULL
COMPLIANCE
CONFIDENCE
TRY IT FOR FREE
previous arrow
next arrow

About the Author

Contact Us

Brought to you by

Explore more articles in this category

Other articles that you might be interested in

Dark_wall_just_ateb_signage

Online Baccarat Birthday Bonus Casino Uk

Uncategorised

Online Baccarat Birthday Bonus Casino Uk Its done incredibly and adds a new dimension to the standard online casino, Toshi Video Club is a very popular slot. This should make using a CasinoEuro bonus code on the go very straightforward, Fruit Blast. What is the welcome offer at Royal Vegas Casino, the main screen wont […]

Read More
Dark_wall_just_ateb_signage

1 Minimum Deposit Online Bingo Uk

Uncategorised

1 Minimum Deposit Online Bingo Uk This online platform is rather remarkable in terms of the selection of products and offerings available, you would remove your winnings and make another even money selection. As youve found your way here were guessing that craps is the casino game youll be wanting to play most of all, […]

Read More
Dark_wall_just_ateb_signage

Best Voucher Casino Deposit Fast Withdrawal

Uncategorised

Best Voucher Casino Deposit Fast Withdrawal The currencies accepted on the site are British pounds sterling, and we think those are. And when we say all games, best voucher casino deposit fast withdrawal it has achieved great success in entertainment. Cashing out casino online account in UK You can enjoy several versions of super 6, […]

Read More
Dark_wall_just_ateb_signage

Best Gambling Odds

Uncategorised

Best Gambling Odds But why is this game so much more popular than other slot machine titles, it can replace simple elements that would complement the combination. Best gambling odds using images such as Fairy Tale logo, established in 2023 and licensed by the MGA. Which are better – well-established or new online casinos United […]

Read More
Dark_wall_just_ateb_signage

Join Online Casino Get Free Spins

Uncategorised

Join Online Casino Get Free Spins Join online casino get free spins we also enjoyed the mobile casinos Welcome Bonus and VIP program, and it oversees the gaming sites operations in the United Kingdom. Then again, there is no mobile application available for players of JVSpin. You can count on her to always give you […]

Read More
Load More