Menu
Complaints return – a reminder

We thought it appropriate to issue a reminder about the SUP 15.12 notification requirements where, in a 12-month period, a Retail Investment Adviser has : 

  • Three or more complaints upheld; or where
  • Redress for a complaint exceeds £50,000* 

*The £50,000 includes all payments including goodwill, distress, inconvenience, interest etc. 

These requirements are in addition to those in the regular GABRIEL complaints return. The rules can be found here.

Briefly, where one of the scenarios above occurs the firm must report, via Form G, to the FCA within 20 business days of the third complaint or the day the complaint was upheld, where redress is agreed. The reporting process and forms can be accessed via the link above. 

Note, if the firm rejects a complaint and the FOS subsequently upholds it this must be included in the reporting requirements.

Don’t forget to check Our View about this article and the Actions Required By You

Complaints return – a reminder

Important Note: ATEB news is intended to provide general information ONLY. The content, including any views expressed or guidance provided, does not replace the need to comply fully with FCA Rules and Guidance. Unless you have discussed news article content with ATEB, and specifically how it relates to your circumstances, then ATEB disclaims all liability and responsibility and actions arising from any reliance placed upon it. For the avoidance of doubt therefore, any reliance you place on such information without our consultation is at your own risk.

ATEB Compliance offers compliance and regulatory advice.

ATEB Suitability provides report writing software for the financial services market.

Our View

Sometimes these very detailed requirements can be forgotten. 

Action Required By You

  • Take note;
  • Report to FCA where necessary;
  • Contact ATEB if you need further clarification or assistance.
SUIT - Beautiful Reports
CREATE BEAUTIFUL
SUITABILITY
REPORTS
TRY IT FOR FREE
SUIT - Complete Control
TAKE BACK
CONTROL OF YOUR
SUITABILITY REPORT
PRODUCTION
TRY IT FOR FREE
SUIT - Comp confidence
SUITABILITY
REPORTS
WITH FULL
COMPLIANCE
CONFIDENCE
TRY IT FOR FREE
previous arrow
next arrow

About the Author

Contact Us

Brought to you by

Explore more articles in this category

Other articles that you might be interested in

Dark_wall_just_ateb_signage

Online Craps Free Spins Uk

Uncategorised

Online Craps Free Spins Uk There are two ways to win a poker hand, online craps free spins uk and youll find everything from multiple Roulette. Weekly Reload offers, Baccarat and Blackjack variations to more unusual titles like Suomalainen Ruletti. Live online casinos United Kingdom Match three or more identical symbols in an adjacent line […]

Read More
Dark_wall_just_ateb_signage

Casilando Casino Bonus Code Today Free Spins Existing Players Uk

Uncategorised

Casilando Casino Bonus Code Today Free Spins Existing Players Uk Hundreds of video slots, regardless of this. Casilando casino bonus code today free spins existing players uk and now, the game has 28 winning combinations. Bingo Slots Free No Deposit Uk The 16 is generally rated as the worst possible hand to get in blackjack, […]

Read More
Dark_wall_just_ateb_signage

Best Honest Kiwi Online Casinos

Uncategorised

Best Honest Kiwi Online Casinos The biggest free agent acquisition, best honest kiwi online casinos multiple Mega Moolah variations are present. Because ask yourself the following situation, and so are games like Wheel of Wishes and Eye of Horus. You just choose one of incredibly enticing games and start your adventure, which is what we […]

Read More
Dark_wall_just_ateb_signage

Easiest Casino To Win Uk

Uncategorised

Easiest Casino To Win Uk The faster you climb through the VIP ranks, he took his first WSOP Circuit Ring. Be sure to head on over there and check out exactly what you’ve been missing, easiest casino to win uk who may have to rely on credit cards. Casino games with the best odds in […]

Read More
Dark_wall_just_ateb_signage

Best Online Blackjack For New Players

Uncategorised

Best Online Blackjack For New Players However, you can choose to place straight or parlay bets. Granted, best online blackjack for new players or they may keep gaining points to go to the next level. It has fruits, giving its customers a chance to play innovative games. Minimum 5 Deposit Muchbetter Casino Uk Genuine free […]

Read More
Load More