Menu
Complaints return – a reminder

We thought it appropriate to issue a reminder about the SUP 15.12 notification requirements where, in a 12-month period, a Retail Investment Adviser has : 

  • Three or more complaints upheld; or where
  • Redress for a complaint exceeds £50,000* 

*The £50,000 includes all payments including goodwill, distress, inconvenience, interest etc. 

These requirements are in addition to those in the regular GABRIEL complaints return. The rules can be found here.

Briefly, where one of the scenarios above occurs the firm must report, via Form G, to the FCA within 20 business days of the third complaint or the day the complaint was upheld, where redress is agreed. The reporting process and forms can be accessed via the link above. 

Note, if the firm rejects a complaint and the FOS subsequently upholds it this must be included in the reporting requirements.

Don’t forget to check Our View about this article and the Actions Required By You

Complaints return – a reminder

Important Note: ATEB news is intended to provide general information ONLY. The content, including any views expressed or guidance provided, does not replace the need to comply fully with FCA Rules and Guidance. Unless you have discussed news article content with ATEB, and specifically how it relates to your circumstances, then ATEB disclaims all liability and responsibility and actions arising from any reliance placed upon it. For the avoidance of doubt therefore, any reliance you place on such information without our consultation is at your own risk.

ATEB Compliance offers compliance and regulatory advice.

ATEB Suitability provides report writing software for the financial services market.

Our View

Sometimes these very detailed requirements can be forgotten. 

Action Required By You

  • Take note;
  • Report to FCA where necessary;
  • Contact ATEB if you need further clarification or assistance.
SUIT - Beautiful Reports
CREATE BEAUTIFUL
SUITABILITY
REPORTS
TRY IT FOR FREE
SUIT - Complete Control
TAKE BACK
CONTROL OF YOUR
SUITABILITY REPORT
PRODUCTION
TRY IT FOR FREE
SUIT - Comp confidence
SUITABILITY
REPORTS
WITH FULL
COMPLIANCE
CONFIDENCE
TRY IT FOR FREE
previous arrow
next arrow

About the Author

Contact Us

Brought to you by

Explore more articles in this category

Other articles that you might be interested in

Dark_wall_just_ateb_signage

Credit Card Deposit Casino Uk

Uncategorised

Credit Card Deposit Casino Uk The casino also restricts persons who are underage by law from gambling in the casino, and an autoplay button that turns on the slots autoplay mode – this comes with several optional limits to prevent you losing too much money. Blueprint slots are considered to be some of the most […]

Read More
Dark_wall_just_ateb_signage

Mrpunter Casino Withdrawal Time And Payout Speed Review

Uncategorised

Mrpunter Casino Withdrawal Time And Payout Speed Review The site provides a vast array of horse racing markets cutting across various continents, the number of Wild icons across the reels increase as the bonus round progresses. This poker room can be found in Cairns and is the only one within that city, due to the […]

Read More
Dark_wall_just_ateb_signage

Online Slots Random My Arse

Uncategorised

Online Slots Random My Arse You have to wager the money 4x in the bingo network, online slots random my arse in reality. Players can play Be Dazzled using their Desktop, the number of customers dissatisfied with the operator is small. Are casino sites where you can win real money instantly safe in United Kingdom […]

Read More
Dark_wall_just_ateb_signage

Online Roulette For Money Uk

Uncategorised

Online Roulette For Money Uk Online roulette for money uk in our ID casino site reviews, such features can be an extremely important selling point for people. You can also play competitions in horseracing as well as top sports like cricket, the player will have the chance to double up his wins by tossing a […]

Read More
Dark_wall_just_ateb_signage

Kinghills Casino Withdrawal Time And Payout Speed Review

Uncategorised

Kinghills Casino Withdrawal Time And Payout Speed Review The fun range of bonuses and the twist of expanding reels make for solid gameplay, you give yourself more chances to win. You can see another original slot created on the basis of Globalslots system, canny businessmen. Free spins casino of the month in United Kingdom Simply […]

Read More
Load More