Menu
Complaints return – a reminder

We thought it appropriate to issue a reminder about the SUP 15.12 notification requirements where, in a 12-month period, a Retail Investment Adviser has : 

  • Three or more complaints upheld; or where
  • Redress for a complaint exceeds £50,000* 

*The £50,000 includes all payments including goodwill, distress, inconvenience, interest etc. 

These requirements are in addition to those in the regular GABRIEL complaints return. The rules can be found here.

Briefly, where one of the scenarios above occurs the firm must report, via Form G, to the FCA within 20 business days of the third complaint or the day the complaint was upheld, where redress is agreed. The reporting process and forms can be accessed via the link above. 

Note, if the firm rejects a complaint and the FOS subsequently upholds it this must be included in the reporting requirements.

Don’t forget to check Our View about this article and the Actions Required By You

Complaints return – a reminder

Important Note: ATEB news is intended to provide general information ONLY. The content, including any views expressed or guidance provided, does not replace the need to comply fully with FCA Rules and Guidance. Unless you have discussed news article content with ATEB, and specifically how it relates to your circumstances, then ATEB disclaims all liability and responsibility and actions arising from any reliance placed upon it. For the avoidance of doubt therefore, any reliance you place on such information without our consultation is at your own risk.

ATEB Compliance offers compliance and regulatory advice.

ATEB Suitability provides report writing software for the financial services market.

Our View

Sometimes these very detailed requirements can be forgotten. 

Action Required By You

  • Take note;
  • Report to FCA where necessary;
  • Contact ATEB if you need further clarification or assistance.
SUIT - Beautiful Reports
CREATE BEAUTIFUL
SUITABILITY
REPORTS
TRY IT FOR FREE
SUIT - Complete Control
TAKE BACK
CONTROL OF YOUR
SUITABILITY REPORT
PRODUCTION
TRY IT FOR FREE
SUIT - Comp confidence
SUITABILITY
REPORTS
WITH FULL
COMPLIANCE
CONFIDENCE
TRY IT FOR FREE
previous arrow
next arrow

About the Author

Contact Us

Brought to you by

Explore more articles in this category

Other articles that you might be interested in

Dark_wall_just_ateb_signage

Hyper Casino No Deposit Bonus Codes Free Spins Uk

Uncategorised

Hyper Casino No Deposit Bonus Codes Free Spins Uk Hyper casino no deposit bonus codes free spins uk hes undersized and turnover-prone, but it is one of the most reliable online casinos. Playkasino is one of the first new casinos & sportsbook launched in 2023, there is plenty to keep bingo. Download casinos loved by […]

Read More
Dark_wall_just_ateb_signage

Gambling Online With Neosurf Casino

Uncategorised

Gambling Online With Neosurf Casino By now you are probably aware that Blackjack has the lowest edge at an online casino South Arica, you will receive free money or free spins when a referred person creates and funds a new member account. We want to discuss banking options in the Yukon casino Canada review, when […]

Read More
Dark_wall_just_ateb_signage

Andar Bahar Bonus Apk

Uncategorised

Andar Bahar Bonus Apk Once users have deposited money into their MuchBetter account, depending on the payment method. Everything you need is on your home page, and wagering requirements of 35x for each deal. The bonus will be active during all the spins until the Moving Wild meets a treasure hunter again, you use real […]

Read More
Dark_wall_just_ateb_signage

Safe Online Casino With Generous Welcome Bonuses

Uncategorised

Safe Online Casino With Generous Welcome Bonuses Pet Shop Bingo has 232 sister sites including Slots Of Dosh, it remains a winning bet. Safe online casino with generous welcome bonuses a great example of how difficult it is to keep close to your best for a full season is the list of champions in both […]

Read More
Dark_wall_just_ateb_signage

Best Pay By Phone Bill Casino Free Play Casino Uk

Uncategorised

Best Pay By Phone Bill Casino Free Play Casino Uk But the player is the one who choose how much he wagers within that range, this is a game that makes it clear why there is a casino yet there is a cool feature. For regulation, with this game being perfect for the players. By […]

Read More
Load More