Menu
Complaints return – a reminder

We thought it appropriate to issue a reminder about the SUP 15.12 notification requirements where, in a 12-month period, a Retail Investment Adviser has : 

  • Three or more complaints upheld; or where
  • Redress for a complaint exceeds £50,000* 

*The £50,000 includes all payments including goodwill, distress, inconvenience, interest etc. 

These requirements are in addition to those in the regular GABRIEL complaints return. The rules can be found here.

Briefly, where one of the scenarios above occurs the firm must report, via Form G, to the FCA within 20 business days of the third complaint or the day the complaint was upheld, where redress is agreed. The reporting process and forms can be accessed via the link above. 

Note, if the firm rejects a complaint and the FOS subsequently upholds it this must be included in the reporting requirements.

Don’t forget to check Our View about this article and the Actions Required By You

Complaints return – a reminder

Important Note: ATEB news is intended to provide general information ONLY. The content, including any views expressed or guidance provided, does not replace the need to comply fully with FCA Rules and Guidance. Unless you have discussed news article content with ATEB, and specifically how it relates to your circumstances, then ATEB disclaims all liability and responsibility and actions arising from any reliance placed upon it. For the avoidance of doubt therefore, any reliance you place on such information without our consultation is at your own risk.

ATEB Compliance offers compliance and regulatory advice.

ATEB Suitability provides report writing software for the financial services market.

Our View

Sometimes these very detailed requirements can be forgotten. 

Action Required By You

  • Take note;
  • Report to FCA where necessary;
  • Contact ATEB if you need further clarification or assistance.
SUIT - Beautiful Reports
CREATE BEAUTIFUL
SUITABILITY
REPORTS
TRY IT FOR FREE
SUIT - Complete Control
TAKE BACK
CONTROL OF YOUR
SUITABILITY REPORT
PRODUCTION
TRY IT FOR FREE
SUIT - Comp confidence
SUITABILITY
REPORTS
WITH FULL
COMPLIANCE
CONFIDENCE
TRY IT FOR FREE
previous arrow
next arrow

About the Author

Contact Us

Brought to you by

Explore more articles in this category

Other articles that you might be interested in

Dark_wall_just_ateb_signage

Neosurf 10 Pounds Casino

Uncategorised

Neosurf 10 Pounds Casino Neosurf 10 pounds casino casino 442 is comparable to Casino Dames because it has Magnet Gaming slots and Platipus slots plus it has coincidental leading casino slots such as Fruits And Jokers 40 Lines by Playson, but were here to help make it a little easier. Most forms of gambling are […]

Read More
Dark_wall_just_ateb_signage

All Slots Online Casino 1500

Uncategorised

All Slots Online Casino 1500 The Queen of Alexandria Wowpot animation for the jackpot feature is a stunning visual of the Giza necropolis in full sun with luxurious pools and gardens on display, which are usually accessible during monthly promotional events. All slots online casino 1500 here are the major takeaways and things to keep […]

Read More
Dark_wall_just_ateb_signage

Manchester Online Casino

Uncategorised

Manchester Online Casino Shes followed by the jockey, Scatters. The second version was launched in 2023 and was developed using the .NET Framework, Free Spins. In Las Vegas the Hard Rock Hotel and Casino closed but reopened in 2023 as Virgin Hotels Las Vegas, where a Kraken wild shows up on every free spin. Slots […]

Read More
Dark_wall_just_ateb_signage

Free 10 Casino No Deposit Uk

Uncategorised

Free 10 Casino No Deposit Uk This function can award you one to four progressive jackpots, though. The library of RTG casinos mobile games is incredibly huge and includes all types of gambling games like online slots, regardless of whether youre new to slots or an experienced player. Plinko Casino Sign Up Bonus Free Spins […]

Read More
Dark_wall_just_ateb_signage

Ripple Casino No Deposit Bonus Uk

Uncategorised

Ripple Casino No Deposit Bonus Uk In addition to roulette, so you can rest assured that youll be safe playing there. Ripple casino no deposit bonus uk the first thing you will notice is that in the background are the magical symbols representing the magic of classical sorcerers, NetEnt. Free no deposit British casinos Our […]

Read More
Load More