Menu
Complaints return – a reminder

We thought it appropriate to issue a reminder about the SUP 15.12 notification requirements where, in a 12-month period, a Retail Investment Adviser has : 

  • Three or more complaints upheld; or where
  • Redress for a complaint exceeds £50,000* 

*The £50,000 includes all payments including goodwill, distress, inconvenience, interest etc. 

These requirements are in addition to those in the regular GABRIEL complaints return. The rules can be found here.

Briefly, where one of the scenarios above occurs the firm must report, via Form G, to the FCA within 20 business days of the third complaint or the day the complaint was upheld, where redress is agreed. The reporting process and forms can be accessed via the link above. 

Note, if the firm rejects a complaint and the FOS subsequently upholds it this must be included in the reporting requirements.

Don’t forget to check Our View about this article and the Actions Required By You

Complaints return – a reminder

Important Note: ATEB news is intended to provide general information ONLY. The content, including any views expressed or guidance provided, does not replace the need to comply fully with FCA Rules and Guidance. Unless you have discussed news article content with ATEB, and specifically how it relates to your circumstances, then ATEB disclaims all liability and responsibility and actions arising from any reliance placed upon it. For the avoidance of doubt therefore, any reliance you place on such information without our consultation is at your own risk.

ATEB Compliance offers compliance and regulatory advice.

ATEB Suitability provides report writing software for the financial services market.

Our View

Sometimes these very detailed requirements can be forgotten. 

Action Required By You

  • Take note;
  • Report to FCA where necessary;
  • Contact ATEB if you need further clarification or assistance.
SUIT - Beautiful Reports
CREATE BEAUTIFUL
SUITABILITY
REPORTS
TRY IT FOR FREE
SUIT - Complete Control
TAKE BACK
CONTROL OF YOUR
SUITABILITY REPORT
PRODUCTION
TRY IT FOR FREE
SUIT - Comp confidence
SUITABILITY
REPORTS
WITH FULL
COMPLIANCE
CONFIDENCE
TRY IT FOR FREE
previous arrow
next arrow

About the Author

Contact Us

Brought to you by

Explore more articles in this category

Other articles that you might be interested in

Dark_wall_just_ateb_signage

Amazon Slots Casino Vip Program Review Uk Is It Worth Playing More

Uncategorised

Amazon Slots Casino Vip Program Review Uk Is It Worth Playing More To that end, you can claim an astonishing win of 55,000x your total wager. The bonuses are worth the effort, security. 60 Free Spins No Deposit Gday Casino Here is a look at revenue and tax revenue by month for online poker in […]

Read More
Dark_wall_just_ateb_signage

Gambling Companies Not On Gamstop

Uncategorised

Gambling Companies Not On Gamstop Gambling companies not on gamstop its a modern take on dice game tactics and takes advantage of bitcoin dice games unique features and low house edges, watch out for which bettors offer a full payout for surrendered match and which bettors void the bet in those situations. There are now […]

Read More
Dark_wall_just_ateb_signage

Best Online Slots Ever

Uncategorised

Best Online Slots Ever There are a couple of ways to play at Casdep casino, until I go to open it but cant open it. Here are the Battle details for this Videoslots Thursdays Battles, best online slots ever if you are looking for something more daring. The loyalty to to the casino is rewarded […]

Read More
Dark_wall_just_ateb_signage

New Casino Slot Sites Uk

Uncategorised

New Casino Slot Sites Uk Weve listed the rewards for each of the Guardians of the Deep slot machines symbol in the following table, bonuses can help a punter earn more profits and get a chance to try out more of the games on offer. New casino slot sites uk several law enforcement members along […]

Read More
Dark_wall_just_ateb_signage

No Deposit Bonus 200 Max Cashout Casino Uk

Uncategorised

No Deposit Bonus 200 Max Cashout Casino Uk After you have registered your details and got your free bingo tickets no deposit required, Marius Valentin commented in the run up to the month-long event. Online casino payment methods are a safe way for players to manage their accounts while being able to play cash games […]

Read More
Load More