Guidance – Fair Treatment of Vulnerable Customers
The FCA has issued a second guidance consultation relating to vulnerable customers.
2019
Policy Statement PS 20/06
On 5 June, the FCA published the long awaited policy statement following its consultation from 2019, CP 19/25. The policy […]
Complaints considered by a court
Can the FOS consider complaints after they have been through the legal system?
Outsourcing to cloud and other IT service providers
Existing FCA guidance continues to apply rather than new EU guidelines.
Professional Indemnity Insurance
A reminder that firms having adequate PI cover is an area of focus for the FCA.
Policy Statement PS 20/06
This paper announced a number of significant changes to the rules around transfer advice.
Recording calls and meetings
We wrote in our last Newsletter about call recording and the FCA’s view on any issues that might arise during […]
Recording calls and meetings
How is client audio considered for the purposes of data protection?
FOS limit changes
On 1 April 2019, the FCA increased the Financial Ombudsman Service’s award limit from £150,000 to £350,000. This applies to […]
COVID-19 and vulnerable customers
Some readers might remember that the FCA issued a guidance consultation paper in July 2019, GC19/3 – Guidance for firms on […]