The FCA is planning a new platform to replace Gabriel and improve the way it collects data from firms. The aim is to implement an easy-to-use system that is both efficient for firms to use and can be adapted to the FCA’s changing needs. The FCA is looking to deepen their understanding of markets and consumers, and more swiftly identify, appropriately intervene and remediate issues to minimise harm.
Work is at an early stage and initial changes will be focused on the technology, so to begin with there will be no change to the way firms currently provide data. The FCA has committed to communicating in good time before asking firms to take any action on a new system.
At this stage, the FCA would like Gabriel users to complete a feedback survey. The survey takes around five minutes to complete and asks questions about the firm’s experience of using the system – for example, access and managing the user account. Firms are also invited to provide design feedback or be involved in testing the new system.
The FCA intends to provide updates on progress and plans to publish the survey feedback later this year.
FCA expectations in relation to remote or hybrid working
Alistair MacDougall Compliance Call Recording, COVID-19, FCA, PI, protected, protection, recording, Register, Senior Manager, training
The coronavirus (Covid-19) pandemic has resulted in many firms adopting remote working for some or all employees. Indeed, some of you reading this article right now might well be in a kitchen or home office, in permanent dress down mode (remember when that only happened on the last Friday of the month?) and perhaps even […]