The FCA is aware that, as a result of the current health emergency, many firms are facing challenges in maintaining normal business processes, including dealing with consumer complaints.
The FCA has issued a statement that clarifies the position on complaint handling in the current circumstances. The full statement can be read here. The key points are summarised below.
Key points
Firms should take all reasonable steps to ensure as much complaint handling as possible continues through staff working from home, where this can be done fairly and effectively.
Firms should prioritise:
- paying promptly complainants who have been offered redress and accepted that offer;
- the prompt and fair resolution of complaints from:
– consumers who are likely to be vulnerable to harm if their complaint is not
resolved promptly and fairly, and
– micro-enterprises and small businesses who are likely to face serious
financial difficulties if their complaint is not resolved promptly and fairly; - sending timely holding responses to those complainants, where their complaints cannot be resolved promptly.
If a firm cannot deliver these three priorities effectively, or sufficiently, through home working, then the FCA considers that it could be appropriate for the firm to maintain the minimal physical onsite presence needed to do so, provided that the site is configured for social distancing in line with Government guidelines.
Free Caesars Slots Coins Uk
Uncategorised
Free Caesars Slots Coins Uk That’s all that players care about, free caesars slots coins uk you have to register in the games online portal. We have tried and tested Telly Reels on all three volatility levels, three sevens pay 200 times the total bet. Which online casino in UK games give players the best […]