For IFAs and Mortgage Brokers
FCA rules and guidance state that “Firms should ensure that those supervising employees ……. have the necessary coaching and assessment skills ….. to act as a competent supervisor and assessor.”
It is important therefore that firms can demonstrate that they meet the FCA’s rules and guidance in this respect, particularly those firms who have not yet been subject to the FCA Business Risk Awareness assessments.
ATEB provides training to address this need; details of our next scheduled Supervisory Training Workshop are shown below.
- Date: Thursday 25th September;
- Location: Newcastle upon Tyne;
- Duration: All day;
- Cost: £200 plus VAT per person.
Content:
- Overview of general T&C requirements on regulated firms;
- Setting customer facing sales process standards;
- Consistent and accurate assessment skills;
- Theory of coaching and training;
- Training Needs Analysis completion;
- Constructing SMARTA development plans;
- Structuring one to ones;
- Monitoring performance.
Joining Instructions:
- These will be issued 7-10 days prior to the workshop.
Only 16 places are available on each course and will be allocated on a first-come, first-served basis.
Operational resilience: preparing for the switch from analogue to digital phone lines
Richard Foster Compliance FCA, Switch
The FCA has recently issued a reminder to firms about forthcoming changes to the UK telephone system. The current analogue phone network (known as the Public Switched Telephone Network or PSTN) is starting to be switched off across the UK. It will be completely decommissioned by the end of 2025, migrating to a […]