Avoid it! Don’t assume that your clients will understand technical terms and acronyms. Yes, there has to be a degree of technical information, but wherever possible, explain this in simple terms.
We like the ‘granny test’ (with the greatest respect to all grannies all over the world) i.e. if your granny (or wife, husband, partner, aunty, uncle or best mate) can understand it, then you’re on the right track.
Important Note: ATEB news is intended to provide general information ONLY. The content, including any views expressed or guidance provided, does not replace the need to comply fully with FCA Rules and Guidance. Unless you have discussed news article content with ATEB, and specifically how it relates to your circumstances, then ATEB disclaims all liability and responsibility and actions arising from any reliance placed upon it. For the avoidance of doubt therefore, any reliance you place on such information without our consultation is at your own risk.
ATEB Compliance offers compliance and regulatory advice.
ATEB Suitability provides report writing software for the financial services market.
As a result of firms needing to implement Consumer Duty this year (and many still don’t appear to have their act together yet), there hasn’t been much output from the regulator in the latter half of 2023. That has changed. In recent weeks the FCA seems to have issued more paper than confetti at a […]
An old proverb says that a bad workman blames his (or her, as the case may be) tools, but do firms really understand some of the tools they use? As usual, we’ve been doing some file reviews for firms, but one area where issues keep cropping up is attitude to risk. Virtually all of […]
This was the tagline written for the movie Jaws 2 and like the shark in the film, the FCA appears to be showing its teeth. Those who read the industry press will have seen numerous articles following issue of the FCA’s Dear CEO letter entitled FCA Requirements for Wealth Management and Stockbroking Firms, issued […]
You’d have thought that poor advice was becoming a rarity by now wouldn’t you? But no, it still seems to be alive and kicking judging by the number of individuals being cited as being ‘incompetent’ by the FCA. Just last week, the regulator published yet another final notice which made startling reading. This time 422 […]
RSVP
Paul Jay Compliance EBI, email, FCA
Has Christmas has landed early for those nice people at the FCA? They’ve started issuing invitations! These invitations aren’t for drinks and canapes at 12 Endeavour Square of course, they’re requests for firms to complete surveys. And they are being issued under Section 165 of FSMA. For those who aren’t aware what S165 requests […]