Avoid it! Don’t assume that your clients will understand technical terms and acronyms. Yes, there has to be a degree of technical information, but wherever possible, explain this in simple terms.
We like the ‘granny test’ (with the greatest respect to all grannies all over the world) i.e. if your granny (or wife, husband, partner, aunty, uncle or best mate) can understand it, then you’re on the right track.
Important Note: ATEB news is intended to provide general information ONLY. The content, including any views expressed or guidance provided, does not replace the need to comply fully with FCA Rules and Guidance. Unless you have discussed news article content with ATEB, and specifically how it relates to your circumstances, then ATEB disclaims all liability and responsibility and actions arising from any reliance placed upon it. For the avoidance of doubt therefore, any reliance you place on such information without our consultation is at your own risk.
ATEB Compliance offers compliance and regulatory advice.
ATEB Suitability provides report writing software for the financial services market.
Well that’s 2023 just about done. Out with the old and in with new as they say, but what’s gone and what can we look forward to? For all sorts of reasons, 2023 has been another year where a lot has occurred in 365 days. So what did happen? Lots of things, like… In […]
We have completed the latest upgrade to ATEB Suitability on 19th December 2023. This update comes at no additional cost and provides various template related enhancements as well as new additions to our content management libraries. Full details of the enhancements can be found in the tables below, but some of the highlights are: ‘Onshore […]
A lot of our recent articles have provided our views on what we see as a significant shift in the FCA’s stance and the tone of their language. Not because we do so for the fun of it, but because there has been a tangible shift. As yet, the anticipated findings from the thematic review […]
Has Christmas has landed early for those nice people at the FCA? They’ve started issuing invitations! These invitations aren’t for drinks and canapes at 12 Endeavour Square of course, they’re requests for firms to complete surveys. And they are being issued under Section 165 of FSMA. For those who aren’t aware what S165 requests […]
Model behaviour
Alistair MacDougall Compliance Drawdown, EBI, FCA, ML, PI, Switch
The advent of Consumer Duty has catalysed a lot of focus on fair value, or at least a lot of chat. Anecdotal evidence would appear to suggest that many firms may not have made any material changes to their charging structures. However, a recent survey by Schroders gave rise to a headline in the financial […]