Avoid it! Don’t assume that your clients will understand technical terms and acronyms. Yes, there has to be a degree of technical information, but wherever possible, explain this in simple terms.
We like the ‘granny test’ (with the greatest respect to all grannies all over the world) i.e. if your granny (or wife, husband, partner, aunty, uncle or best mate) can understand it, then you’re on the right track.
Important Note: ATEB news is intended to provide general information ONLY. The content, including any views expressed or guidance provided, does not replace the need to comply fully with FCA Rules and Guidance. Unless you have discussed news article content with ATEB, and specifically how it relates to your circumstances, then ATEB disclaims all liability and responsibility and actions arising from any reliance placed upon it. For the avoidance of doubt therefore, any reliance you place on such information without our consultation is at your own risk.
ATEB Compliance offers compliance and regulatory advice.
ATEB Suitability provides report writing software for the financial services market.
Can the FOS consider complaints after they have been through the legal system?
The FCA will be replacing its existing Financial Services Register with an enhanced Financial Services Register on 27 July.
A brief reminder for firms about the FCA’s RIA complaint notification requirements.
This article looks at the requirement to consider the client’s workplace pension as a target for any pension transfer.
Outsourcing to cloud and other IT service providers
Alistair MacDougall Compliance 2016, 2018, 2019, 2020, Data Protection Act, FCA, GDPR, Pension, PI, Update
Existing FCA guidance continues to apply rather than new EU guidelines.