Avoid it! Don’t assume that your clients will understand technical terms and acronyms. Yes, there has to be a degree of technical information, but wherever possible, explain this in simple terms.
We like the ‘granny test’ (with the greatest respect to all grannies all over the world) i.e. if your granny (or wife, husband, partner, aunty, uncle or best mate) can understand it, then you’re on the right track.
Important Note: ATEB news is intended to provide general information ONLY. The content, including any views expressed or guidance provided, does not replace the need to comply fully with FCA Rules and Guidance. Unless you have discussed news article content with ATEB, and specifically how it relates to your circumstances, then ATEB disclaims all liability and responsibility and actions arising from any reliance placed upon it. For the avoidance of doubt therefore, any reliance you place on such information without our consultation is at your own risk.
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Have your say to influence future regulation.
The FCA has confirmed that the deadline for first certification has been deferred.
You suspect a client is being scammed – what do you do?
The way firms receive Directory feedback has changed.
New SM&CR Annual Reporting Requirement
Alistair MacDougall Compliance FCA, Pension, SM&CR
Disciplinary action arising from a breach of Conduct Rules must be reported.