Avoid it! Don’t assume that your clients will understand technical terms and acronyms. Yes, there has to be a degree of technical information, but wherever possible, explain this in simple terms.
We like the ‘granny test’ (with the greatest respect to all grannies all over the world) i.e. if your granny (or wife, husband, partner, aunty, uncle or best mate) can understand it, then you’re on the right track.



Changes coming to the Appointed Representatives Regime – and soon!
Paul Jay Compliance 2018, 2019, 2021, 2022, complaints, Conduct, FCA, FOS, FSCS, PI, protection, Update
FCA recently published Policy Statement (PS22/11) announcing some key changes to the Appointed Representatives (AR) regime, affecting both AR firms and their Principals.