Avoid it! Don’t assume that your clients will understand technical terms and acronyms. Yes, there has to be a degree of technical information, but wherever possible, explain this in simple terms.
We like the ‘granny test’ (with the greatest respect to all grannies all over the world) i.e. if your granny (or wife, husband, partner, aunty, uncle or best mate) can understand it, then you’re on the right track.



FCA Business Plan – 2022/23
Michael Senior Compliance 2022, Conduct, FCA, Pension, PI, transfer, Update
The FCA recently published its Business Plan for 2022/23. The plan explains the programme of work for this year to achieve the three-year strategy also published recently. The plan states that the FCA has grouped its commitments into three areas: reducing and preventing serious harm – our focus is on protecting consumers from the harm that […]