Avoid it! Don’t assume that your clients will understand technical terms and acronyms. Yes, there has to be a degree of technical information, but wherever possible, explain this in simple terms.
We like the ‘granny test’ (with the greatest respect to all grannies all over the world) i.e. if your granny (or wife, husband, partner, aunty, uncle or best mate) can understand it, then you’re on the right track.
Important Note: ATEB news is intended to provide general information ONLY. The content, including any views expressed or guidance provided, does not replace the need to comply fully with FCA Rules and Guidance. Unless you have discussed news article content with ATEB, and specifically how it relates to your circumstances, then ATEB disclaims all liability and responsibility and actions arising from any reliance placed upon it. For the avoidance of doubt therefore, any reliance you place on such information without our consultation is at your own risk.
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The FCA has issued another alert aimed at firms advising on pension transfers or switches into SIPPs to accommodate non-mainstream investments.
Are you communicating clearly?
The changes outlined in the FCA’s Mortgage Market Review come into being on 26th April. This article acts as a reminder to firms of the changes. Please ensure that the updated processes and documents are now in place.
The Transition from Pre-RDR to Post-RDR Unit Classes
Steve Bailey Compliance 2016, FCA, Switch
Changing customers to post-RDR unit classes – important guidance.