Menu
FOS Change of Address

The Financial Ombudsman Service (FOS) is ‘moving house’.

FOS’s main office at South Quay, East London, where they’ve been for 15 years, is soon to be demolished to make way for a 73 storey tower dubbed “the Toothpick”.

FOS’s new registered address is:

Financial Ombudsman Service
Exchange Tower
London 
E14 9SR.

Post sent to the old address will continue to be forwarded to the new address for the foreseeable future. Phone numbers and email addresses remain unchanged.

The FOS consumer leaflet which must be sent with all complaint final outcome letters (more information here) has been updated.

Read more about FOS’s house move here.

 

Don’t forget to check Our View about this article and the Actions Required By You

FOS Change of Address

Important Note: ATEB news is intended to provide general information ONLY. The content, including any views expressed or guidance provided, does not replace the need to comply fully with FCA Rules and Guidance. Unless you have discussed news article content with ATEB, and specifically how it relates to your circumstances, then ATEB disclaims all liability and responsibility and actions arising from any reliance placed upon it. For the avoidance of doubt therefore, any reliance you place on such information without our consultation is at your own risk.

ATEB Compliance offers compliance and regulatory advice.

ATEB Suitability provides report writing software for the financial services market.

Our View

Information only

Action Required By You

  • Update disclosure documentation, initial disclosure documents, terms of business, etc with the new address;
  • There is no need to throw away consumer leaflets for the time being, so old stock can be used up, although you should order new leaflets within what FOS describe as ‘a sensible period of time’.
SUIT - Beautiful Reports
CREATE BEAUTIFUL
SUITABILITY
REPORTS
TRY IT FOR FREE
SUIT - Complete Control
TAKE BACK
CONTROL OF YOUR
SUITABILITY REPORT
PRODUCTION
TRY IT FOR FREE
SUIT - Comp confidence
SUITABILITY
REPORTS
WITH FULL
COMPLIANCE
CONFIDENCE
TRY IT FOR FREE
previous arrow
next arrow

About the Author

Contact Us

Brought to you by

Explore more articles in this category

Other articles that you might be interested in

Papers

Suitability reports – silver bullet, or not?

Compliance, Suitability , , , , , , ,

If you ask most advice firms which part of the advice process consumes the most time, most will reply: “Suitability Reports”. Based on the mammoth documents that some firms still produce, we can understand why. We do have some sympathy with firms though. On the one hand they’re told by the FCA that reports are […]

Read More
Final, Notice

FCA Final Notices – riveting reads

Compliance , , , , , ,

The title may well lead you to thinking that this guy isn’t too tightly wrapped and perhaps a couple of sandwiches short of a picnic, but there is method in the madness. Honestly. Most of you good folk out there will receive regular bulletins from various publications virtually every day (almost hourly if you subscribe […]

Read More
objectives

Unravelling client objectives

Compliance , , , , , ,

Client objectives are the starting point for virtually all advice scenarios, but how often do the objectives recorded on file look more like the product solution than what the client actually wanted to achieve? We check a lot of files and some client objectives are clearly articulated in the client’s own words and are supported […]

Read More
good-news1

Good news story!

Compliance , , , ,

Last week we reported that one of ATEB’s firms had received a monster information request from the FCA. This week we can report on the outcome.   Readers will be aware that the firm in question received an unsolicited request from a supervisor at the FCA to provide a very considerable amount of data and […]

Read More
Copyright © 2023 FCA

Consumer Duty – the shape of things to come?

Compliance , , , , , , , , , , , ,

In its numerous publications prior to the implementation of Consumer Duty, the FCA promised that it would be more proactive and take a forward looking view, rather than acting with the benefit of hindsight – something for which it has received criticism previously. We’ve been waiting to see how this would pan out and didn’t […]

Read More
Load More