The Financial Ombudsman Service (FOS) is ‘moving house’.
FOS’s main office at South Quay, East London, where they’ve been for 15 years, is soon to be demolished to make way for a 73 storey tower dubbed “the Toothpick”.
FOS’s new registered address is:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR.
Post sent to the old address will continue to be forwarded to the new address for the foreseeable future. Phone numbers and email addresses remain unchanged.
The FOS consumer leaflet which must be sent with all complaint final outcome letters (more information here) has been updated.
Read more about FOS’s house move here.
Model behaviour
Alistair MacDougall Compliance Drawdown, EBI, FCA, ML, PI, Switch
The advent of Consumer Duty has catalysed a lot of focus on fair value, or at least a lot of chat. Anecdotal evidence would appear to suggest that many firms may not have made any material changes to their charging structures. However, a recent survey by Schroders gave rise to a headline in the financial […]