The FCA has published CP17/28, a consultation paper on the proposal to formalise rules on dealing with insistent clients. The rules will be based on what was originally guidance in Factsheet 035 (February and June 2016) in relation to pension reforms. However, the rules will apply to any kind of business not just pensions transfers, conversions or opt-outs.
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Handling complaints during the COVID-19 emergency
Alistair MacDougall Compliance complaints, COVID-19, FCA
The FCA has outlined its expectations of firms in relation to complaints handling.