A reminder that we are running a supervisor’s training workshop on the 25th September.
It is important that firms can demonstrate that they meet the FCA’s rules and guidance and specifcally that “Firms should ensure that those supervising employees ……. have the necessary coaching and assessment skills ….. to act as a competent supervisor and assessor.
Find out more about our workshop here.
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The FCA has concerns about how cash flow models are used.
From 1 April 2019, Claims Management is regulated by the FCA and specific permissions are required.
Changes to FOS, FSCS and RMAR effective from 1 April – read on!
FSCS limits are changing so you will need to make some amendments to documents
General Insurance – Complaints Handling
Alistair MacDougall Compliance complaints, FCA
The FCA has criticised complaints handling in some GI firms.