The Senior Managers and Certification Regime will undergo its final extension to all solo regulated* firms in December. We are working on a guide and other materials to assist firms.
Meantime, the FCA has published a video that you might find helpful.
The video can be accessed here.
* A solo regulated firm is a firm that is regulated only by the FCA (and not also by the PRA).



Recording calls and meetings
Alistair MacDougall Compliance 2018, 2019, Call Recording, COVID-19, Data Protection Act, FCA, GDPR, MiFID, PI
How is client audio considered for the purposes of data protection?